The ShoreTel Communicator is optimized for the Windows based machines. This was a ShoreTel deployment so that made for some interesting trade offs when it got down to the desktop software. They had used Windows in the past, but found that they had to many problems with virus, email, drivers and the annual cost of license renewals! Yes the Mac’s cost more but they just seem to work and they don’t have to worry license issues. The answer was simple and clearly economic. We asked how they made that decision given the clear cost advantage WinTel PC hardware had over your basic Macbook. We recently had an opportunity to work with a ShoreTel client that was exclusively using Apple Mac’s throughout their enterprise.
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